IT Help Desk Support

Job ID 2021-2683
Job Locations
US-CA-Los Angeles | US-CA-Los Angeles
Job Category
Information Technology
Job Type
Regular Full-Time

Overview

At MGO we do a lot more than crunch numbers and prepare filings. Our approach leverages input from throughout our organization – giving everyone a voice and an opportunity to make an impact. Utilizing a state-of-the-art technology platform, we go beyond the numbers to provide invaluable financial and operational insight to a diverse array of dynamic clients – from enduring institutions to disruptive start-ups.

 

By delivering strategic guidance with a personal touch, we are reshaping ideas of what a CPA firm is capable of – and give our professionals the support to self-determine the path their career takes.

 

Job Details
MGO is growing and we are looking for a motivated, hardworking and dynamic IT Help Desk Support team member. The IT Help Desk Support member will be responsible for providing hands-on and remote support to users and staff firm-wide. This position is responsible for solving and/or escalating user tickets via in-person, phone, email, etc. while identifying and analyzing trends to help solidify and improve processes and procedures. Collaborating with departments and all organizational levels, this person must be able to provide "white-glove" level user support to all. 

 

Core Responsibilities

  • Complete assigned /user directed tasks/jobs.
  • Provide technical support/help desk support to users.
  • Learn firm applications/systems and processes.
  • Identify and help solve technical issues.
  • Collaborate and communicate with users and team members in a professional manner.
  • Providing white-glove level customer assistance.

Essential Functions

  • Provide a point of contact for end-users to receive support and maintenance of MGO’s desktop computing environment.
  • Assisting end-users in-person, hands-on and remotely via phone, email, ticketing system, etc. 
  • Updating Active Directory / Exchange Servers as needed.
  • Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance. 
  • Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level. 
  • Ability to learn new systems/software/applications quickly. 
  • Provide software support by assisting users with the efficient and effective use of various company applications. 
  • The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on.

Minimum Qualifications:

  • Associates or BS degree (or equivalent experience) in MIS or technology-related field.
  • 2 - 3 years of related experience in Help Desk Support.
  • Sharepoint administration experience.
  • Excellent written/verbal communication skills.
  • Outstanding customer service skills: ability to assist others in person and over the phone.
  • Intermediate knowledge of the Windows Operating System.
  • Intermediate Microsoft Office experience.
  • Ability to work moderate overtime as required throughout the year. 
  • Ability to sit for extended periods of time in front of a computer. 

 

Why work for MGO?
MGO’s professionals take a holistic, multi-disciplinary approach to accounting, financial and advisory services. Our teams collaborate across internal functions and service lines to build institutional knowledge, formulate insight, and deliver efficiencies that make a difference – not only in the marketplace, but in the lives of our clients and team members. That’s why we value characteristics like teamwork, communication, creativity, and leadership when building our teams.

 

We are growing fast and new opportunities emerge every day. If you’re not afraid of pushing the status quo, MGO offers a supportive setting where you can take control of your career while still enjoying the mentorship to develop new skills in an environment where you thrive.

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